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Case Study
Real Estate Powered by 24/7 AI Conversations
Crystal
3 Min Read

Real Estate Powered by 24/7 AI Conversations

The Platform is transforming the real estate industry with AI—offering real-time chatbot and voice assistant support, multilingual engagement, automated workflows, and a fully customizable agent ecosystem. Built for scale, privacy, and round-the-clock customer service, the Platform helps agencies operate faster, smarter, and without time limitations.

industry
Real Estate & Construction
Services
AI Integration, Frontend Development, Backend Development, Voice AI, Workflow Automation

Introduction

The real estate industry has traditionally struggled with slow response times, manual workflows, and limited operational hours. The Platform wanted to change that by building an AI-first automation platform that enables:

  • 24/7 customer engagement

  • Real-time AI chat & voice conversations

  • Automated lead handling

  • Brand-driven, guardrail-safe conversations

  • AI agents that respond naturally, accurately & instantly

The Challenge

The Platform needed a powerful AI-driven system capable of:

  • Running real-time chat and voice conversations
  • Handling brand-safe responses using guardrails

  • Supporting multilingual communication

  • Allowing agencies to customize settings, workflows, and behavior

  • Syncing complex agent dashboards and admin control centers

  • Maintaining sessions with stability and reliability

  • Managing inconsistent JIRA requirement documentation and last-minute priority changes

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Our Approach

We built the Platform as a modular AI automation platform with flexible controls and highly scalable real-time capabilities.

Real-Time AI Chatbot

Smart, multilingual chatbot capable of answering queries, capturing leads, and maintaining context with safe-response guardrails.

Real-Time Voice AI

Fully conversational voice assistant built using D-ID + Dialogflow + custom orchestrations, enabling human-like interactions.

Advanced Onboarding Portal

Agencies can configure branding, workflows, rules, and conversation behaviors from a guided onboarding flow.

Agent Control Center (ACC)

A tailored agent dashboard for monitoring conversations, reviewing AI responses, and managing sessions.

Admin ACC

A master-level admin system to manage tenants, user access, chatbot settings, workflows, response templates, and fallback behaviors.

AI Video Agent

Video avatar agent with gesture and voice support for richer customer interactions.

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Transform Your Product with Real-Time AI Experiences

Whether it’s AI chat, voice assistance, workflows, automation, or custom dashboards, 7Span builds scalable and human-like AI solutions.

The Impact

70%

Faster Customer Responses: AI-driven automation reduced response delays and created instant engagement.

85%

Reduction in Manual Workload: AI handling of FAQs, lead queries, and appointment requests significantly cuts operational overhead.

24/7

Availability agencies now serve customers day and night without staff dependency.

70%

Enhanced CX & Conversion real-time chat + voice assistant dramatically improved customer satisfaction and lead conversion rates.

Making IT Possible

Making IT Possible

Making IT Possible

Making IT Possible

Making IT Possible

Making IT Possible

India (HQ)

201, iSquare Corporate Park, Science City Road, Ahmedabad-380060, Gujarat, India

Canada

24 Merlot Court, Timberlea, NS B3T 0C2, Canada

For Sales

[email protected]

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