Streamlining Telecom Logistics With An Integrated Solution For Real-Time Visibility And Automated Operations

We developed IDM, a comprehensive telecom platform that streamlines inventory, order management, and dealer operations. Automating fulfillment and last-mile delivery enables telecom operators to scale sales with confidence and efficiency.

industry

Telecommunications

Services

Enterprise Platform Development, Inventory Automation, Dealer Management, Logistics Tech

Introduction

Telecom operators face complex challenges in managing inventory, dealers, and distribution across multiple channels. Manual processes often cause stockouts, delayed deliveries, and inefficiencies in agent assignments.

IDM was built to:

Automate inventory management across product portfolios
Simplify order and product configuration for retailers
Enable smart agent assignment for relevant orders
Support dealer and commission management
Streamline fulfillment and last-mile delivery

The Challenge

Managing telecom logistics at scale required unification and automation.

Fragmented inventory control across multiple channels
Manual order allocation is slowing fulfillment
Dealer commission complexity across regions
Last-mile inefficiencies impacting sales performance

Our Approach

7Span engineered IDM as a scalable platform with automation-first workflows.

Order Management

Developed tools to handle diverse retailer orders with minimal manual effort.

Product Configuration

Enabled flexible product setup for various telecom services.

Smart Agent Assignment

Automated assignment of agents to orders based on criteria.

Inventory Automation

Provided real-time visibility and control over product stock.

Dealer & Commission Management

Simplified dealer operations and automated commission tracking.

Reporting & Insights

Used ELK Stack dashboards to monitor performance and logistics KPIs.

Automate Telecom Inventory & Logistics

From order management to last-mile delivery, 7Span builds enterprise platforms that streamline telecom sales worldwide.

With IDM, we unified and automated telecom retail operations at scale. 7Span’s expertise helped us deliver a global-ready logistics platform that enhances sales certainty.

Seamless Distribution Systems Team/

The Impact

IDM transformed telecom sales and logistics by unifying operations into a single, automated system. It gave operators the tools to scale efficiently while ensuring dealer trust and customer satisfaction.

30%

faster order fulfillment through automation

20%

Reduced stockouts and overstocking with real-time visibility

37%

Improved dealer engagement via transparent commission tracking.

Global

Adopted globally by MNOs as a standard for telecom logistics management

Making IT Possible