Streamlining Telecom Logistics With An Integrated Solution For Real-Time Visibility And Automated Operations
We developed IDM, a comprehensive telecom platform that streamlines inventory, order management, and dealer operations. Automating fulfillment and last-mile delivery enables telecom operators to scale sales with confidence and efficiency.
Introduction
Telecom operators face complex challenges in managing inventory, dealers, and distribution across multiple channels. Manual processes often cause stockouts, delayed deliveries, and inefficiencies in agent assignments.
IDM was built to:
- Automate inventory management across product portfolios
- Simplify order and product configuration for retailers
- Enable smart agent assignment for relevant orders
- Support dealer and commission management
- Streamline fulfillment and last-mile delivery
The Challenge
Managing telecom logistics at scale required unification and automation.
-
Fragmented inventory control across multiple channels
-
Manual order allocation is slowing fulfillment
-
Dealer commission complexity across regions
-
Last-mile inefficiencies impacting sales performance
Our Approach
7Span engineered IDM as a scalable platform with automation-first workflows.
Order Management
Developed tools to handle diverse retailer orders with minimal manual effort.
Product Configuration
Enabled flexible product setup for various telecom services.
Smart Agent Assignment
Automated assignment of agents to orders based on criteria.
Inventory Automation
Provided real-time visibility and control over product stock.
Dealer & Commission Management
Simplified dealer operations and automated commission tracking.
Reporting & Insights
Used ELK Stack dashboards to monitor performance and logistics KPIs.
With IDM, we unified and automated telecom retail operations at scale. 7Span’s expertise helped us deliver a global-ready logistics platform that enhances sales certainty.
The Impact
IDM transformed telecom sales and logistics by unifying operations into a single, automated system. It gave operators the tools to scale efficiently while ensuring dealer trust and customer satisfaction.
30%
faster order fulfillment through automation
20%
Reduced stockouts and overstocking with real-time visibility
37%
Improved dealer engagement via transparent commission tracking.
Global
Adopted globally by MNOs as a standard for telecom logistics management
Engineering clarity where others add complexity. We help businesses build, modernize, and scale with the right technology. Whatever your challenge, stage, or vision, we make IT possible.
Services
For Sales
Looking For Jobs
